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Pertanyaan yang Sering Diajukan (FAQ) Frequently Asked Questions (FAQ)

Temukan jawaban cepat untuk pertanyaan yang sering diajukan mengenai layanan Teleport.Net. Find quick answers to frequently asked questions regarding Teleport.Net services.

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Umum & Layanan General & Services

Apa saja layanan utama yang ditawarkan oleh Teleport.Net? What are the main services offered by Teleport.Net?

Kami menyediakan pilar layanan utama: Internet Provider (Broadband & Dedicated via Fiber Optic maupun Wireless), Managed Service (pengelolaan sistem IT dan NOC 24/7), Instalasi Jaringan fisik seperti Microwave Link, program Reseller, serta kemitraan internet lingkungan. We provide main service pillars: Internet Provider (Broadband & Dedicated via Fiber Optic and Wireless), Managed Service (IT system management and 24/7 NOC), physical Network Installation such as Microwave Links, Reseller programs, and community internet partnerships.

Siapa saja yang bisa berlangganan layanan Teleport.Net? Who can subscribe to Teleport.Net services?

Layanan kami dirancang secara fleksibel (end-to-end) untuk memenuhi kebutuhan korporasi berskala besar, institusi pemerintahan, UMKM, hingga area residensial atau perumahan. Our services are designed flexibly (end-to-end) to meet the needs of large-scale corporations, government institutions, SMEs, to residential areas.

Di mana saja area jangkauan (coverage) Teleport.Net saat ini? Where is Teleport.Net's coverage area currently?

Infrastruktur jaringan kami membentang melayani wilayah Jakarta, Depok, Tangerang, Bekasi, Bogor, Puncak, Pandeglang, hingga Cianjur. Our network infrastructure extends to serve Jakarta, Depok, Tangerang, Bekasi, Bogor, Puncak, Pandeglang, to Cianjur.

Kualitas & Keandalan Jaringan Quality & Network Reliability

Apakah koneksi internet Teleport.Net dijamin stabil? Is Teleport.Net's internet connection guaranteed to be stable?

Ya. Kami memberikan jaminan Service Level Agreement (SLA) sebesar 98.9% hingga 99.5% untuk pelanggan korporat dengan kompensasi downtime yang transparan. Jaringan dipantau secara proaktif 24/7. Yes. We provide a Service Level Agreement (SLA) guarantee of 98.9% up to 99.5% for corporate clients with transparent downtime compensation. The network is proactively monitored 24/7.

Apa perbedaan paket Fiber Optic dan Wireless Net? What is the difference between Fiber Optic and Wireless Net packages?

Paket Fiber Optic menggunakan kabel optik untuk stabilitas kecepatan maksimal di area padat/perkotaan. Paket Wireless Net memadukan teknologi transmisi gelombang radio (Microwave), sangat cocok untuk area pelosok atau titik yang sulit ditarik kabel secara fisik. The Fiber Optic package uses optical cables for maximum speed stability in dense/urban areas. The Wireless Net package combines radio wave transmission technology (Microwave), making it suitable for remote areas or points difficult to reach with physical cables.

Dukungan Teknis & Operasional Technical & Operational Support

Siapa yang akan memasang dan menangani kendala teknis di lokasi saya? Who will install and handle technical issues at my location?

Instalasi dan pemeliharaan dilakukan langsung oleh tim teknisi internal kami yang berpengalaman dan tersertifikasi internasional (seperti MTCNA dan CCNA). Installation and maintenance are carried out directly by our experienced internal technician team who hold international certifications (such as MTCNA and CCNA).

Bagaimana jika internet saya bermasalah pada tengah malam atau hari libur? What if my internet has problems at midnight or on holidays?

Anda tidak perlu khawatir. Tim Network Operation Center (NOC) bersiaga 24 jam nonstop setiap hari untuk merespons kendala Anda kapan pun dibutuhkan. You don't need to worry. Our Network Operation Center (NOC) team is on standby 24/7 every day to respond to your issues whenever needed.